Warranty? No Hassle with Leapp

Warranty at Leapp

No Hassle, But Guarantee

At Leapp we believe that warranty should not be a hassle. That is why you get a standard 2 year warranty on your refurbished Apple device.

✅ Affiliated with the Consumers' Association's No Hassle Guarantee

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Free Repair

Right to free repair or replacement in case of defect within 2 years.

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Free Returns for Repairs

After repair, we will send your device back to your home free of charge.

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2 Years Support

Even after purchase, you can contact our Apple experts.

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Carry-in Warranty

You send the product to us, we take care of the rest.

What is covered under warranty?

  • Microphone and speaker (no moisture/dust damage)
  • Logic board and buttons
  • Network problems (WiFi, Bluetooth)
  • Touchscreen that is partially or completely not working
  • Battery: if capacity is below 70% within 2 years

What is not covered?

  • Fall damage, impact or moisture damage
  • Screen crack or broken camera lens
  • Water damage (refurbished is not waterproof)
  • Loose parts or user damage
  • Illegal software or third party repairs

Warranty overview private/business

Refurbished New
Private 24 months 24 months
Commercial 24 months 12 months

Register for repair

Go to leapp.nl/aanmelden-reparatie-en-retour . Make sure that:

Refund in case of irreparable defect

  • 0-6 months: 100% reimbursement
  • 7-12 months: 75% reimbursement
  • 13-18 months: 55% reimbursement
  • 19-24 months: 35% reimbursement

Repair time

Average 14 working days. MacBooks and iMacs: 1-2 weeks longer.

Warranty on accessories & repairs

  • Accessories: 12 months warranty (excl. cable breakage)
  • Paid repairs: 3 months warranty
  • Damage caused by third parties? → Warranty void

💡 Questions or doubts? Contact customerservice@leapp.nl