Warranty? No Hassle with Leapp
Warranty? No Hassle with Leapp
At Leapp we believe that warranty should not be a hassle.
That's why you get a standard 2-year warranty on your refurbished Apple device.
That's why you get a standard 2-year warranty on your refurbished Apple device.
✅ Affiliated with the Consumers' Association's No Hassle Guarantee
Free Repair
Right to free repair or replacement in case of defect within 2 years.
Free Returns for Repairs
After repair, we will send your device back home free of charge.
2 Years Support
Even after purchase, you can contact our Apple experts.
Carry-in Warranty
You send the product to us, we'll take care of the rest.
What is covered under warranty?
- Microphone and speaker (no moisture/dust damage)
- Logic board and buttons
- Network problems (WiFi, Bluetooth)
- Touchscreen that is partially or completely not working
- Battery: if capacity is below 70% within 2 years
What is not covered?
- Fall damage, impact or moisture damage
- Screen crack or broken camera lens
- Water damage (refurbished is not waterproof)
- Loose parts or user damage
- Illegal software or third-party repairs
Warranty overview private/business
| Refurbished | New | |
|---|---|---|
| Private | 24 months | 24 months |
| Commercial | 24 months | 12 months |
Register for repair
Go to leapp.nl/aanmelden-reparatie-en-retour . Make sure that:
- Apple ID has been deleted → View explanation
- You have made a backup → View explanation
Refund in case of irreparable defect
- 0-6 months: 100% reimbursement
- 7-12 months: 75% reimbursement
- 13-18 months: 55% reimbursement
- 19-24 months: 35% reimbursement
Repair time
Average delivery time: 14 business days. MacBooks and iMacs: 1-2 weeks longer.
Warranty on accessories & repairs
- Accessories: 12 months warranty (excl. cable breakage)
- Paid repairs: 3 months warranty
- Damage caused by third parties? → Warranty void
💡 Questions or doubts?
Please contact us at +31 85 0003156 or klantenservice@leapp.nl
