Why refurbished can be safer than new
Buying refurbished? Everyone knows the risks. Broken screens after three months. Batteries that die after six months. And those secondhand AirPods you dread to think about what the previous owner did with them.
But here's what no one tells you: the strictest quality controls in the tech world aren't with the manufacturers of new devices. They're with certified refurbishers like leapp, which just passed another three-part audit by TÜV, EDR DAS, and Techniek Nederland.
Why? Because one mistake would destroy their entire business model. While Apple simply releases a new iPhone when something goes wrong, leapp has to put every device—from MacBook to accessories —through at least 50 tests . They offer a full two-year warranty. And they make all of this transparent to external auditors who don't mince their words.
Useful links
- Accessories with quality mark guarantee
- iPhone screen protectors for refurbished devices
- MacBook collection with certification
What does the Refurbished Quality Mark actually mean?
The Refurbished Quality Mark isn't just a sticker. It's an independent certification awarded only to refurbishers who meet strict quality standards. At leapp, this means: every device undergoes at least 50 checkpoints, uses only A-grade parts for repairs, and comes with a full two-year warranty.
The recent audit by TÜV Nederland, EDR DAS, and Techniek Nederland confirms that Leapp not only has these standards in writing but also actively implements them. Danny Vrakking, supply chain manager at Leapp, explains that the certification criteria are deliberately set high to provide consumers with certainty.
The Triple Audit: What Exactly Is Being Audited?
TÜV Netherlands: technical inspection
TÜV Netherlands focuses on the technical side of the refurbishment process. They verify that the 50-point inspection is performed consistently and that the traceability of devices is guaranteed. This means they can verify an iPhone's origin, which tests it has undergone, and which parts, if any, have been replaced.
The auditors also look at the classification of devices. At leapp, devices are categorized into three categories: "as good as new," "lightly used," and "visibly used." This categorization must be fair and consistent, so customers know exactly what to expect.
EDR DAS: data security and privacy
EDR DAS specifically audits how Leapp handles data on returned devices. Previous owners want to be sure their personal data is completely erased. The audit confirms that Leapp uses certified data-wipe procedures that meet the highest security standards.
This process goes beyond simply pressing "delete." It involves military-grade erasure, where data is overwritten multiple times, making recovery impossible. This is crucial assurance for companies turning in their old hardware.
Techniek Nederland: industry standards
As a trade association, Techniek Nederland assesses whether Leapp meets the general standards for sustainable repair and refurbishment. They look at working conditions, environmental policy, and the quality of the repair process.
The association also monitors whether the warranty conditions are being properly adhered to. That two-year full warranty isn't an empty promise—it must be watertight consumer protection that actually helps customers if something goes wrong.
Practical impact for consumers
So what does this certification actually mean if you're considering buying a refurbished MacBook or iPhone? Firstly, it provides assurance about the quality. You know the device has passed at least 50 tests before it's delivered to you. From the functionality of all the buttons to the battery health—everything has been checked.
The two-year warranty is also substantially longer than what many other providers offer. While second-hand marketplaces often offer no warranty at all, and some refurbishers stop at six months, leapp covers you for a full two years. This gives you peace of mind, especially with more expensive purchases like a MacBook Pro or iMac.
In addition, the transparent classification ensures you're not buying a pig in a poke. A device in the "visibly used" category will show signs of wear but function perfectly. If you prefer a device that looks brand new, choose "as good as new." The price differences between categories allow you to make the best choice within your budget.
Sustainability in figures
Since 2011, leapp has given more than 400,000 devices a second life. This has resulted in a CO₂ saving of approximately 9,000 tons—equivalent to the carbon emissions of 450,000 trees in a year. These figures are verified during the audit and underscore the environmental impact of refurbishment.
Each refurbished device means one less new device needs to be produced. Given the complex electronics supply chain, from rare metal mines to factories in Asia, the environmental savings are significant.
Certification until 2026
The new certification is valid until June 30, 2026. This means that leapp must continue to meet all quality mark criteria until at least that date. Interim inspections ensure consistent quality.
This offers consumers long-term certainty. You know the company you're buying from is supervised and can't simply lower its standards. The quality mark can be revoked in the event of serious shortcomings, which provides a strong incentive to maintain high quality.
The combination of technical expertise, data security, and industry oversight makes the Refurbished Quality Mark more than just a marketing tool. It's a tangible guarantee that your refurbished device has been treated with the same care as a new one—and in some cases, even more thoroughly tested.
Quality mark confirms: refurbished is no longer a gamble
The extension of the Refurbished Quality Mark until 2026 confirms what leapp has been proving for years: refurbished doesn't have to be a gamble. With triple inspection by TÜV, EDR DAS, and Techniek Nederland, at least 50 tests per device, and a full two-year warranty, you get assurance that many new devices don't even offer.
Whether you choose a MacBook for work or AirPods for travel, the audit guarantees that every device has been thoroughly inspected and that your data has been securely erased. That's refurbished as it should be: transparent, reliable, and with a measurable impact on the environment.
