Face ID not working anymore? Here are the solutions
Your iPhone won't pick up your face. Again. For the third time today, Face ID refuses to work, and you're left standing there with your passcode. Just when you need to quickly check that important email. Or make that payment.
Frustrating, especially since it was working perfectly yesterday. But here's the thing: 9 times out of 10, the problem isn't with your phone itself. It's the simplest things that ruin Face ID. A smudged fingerprint on the camera. A software update you've postponed for too long. Or just a case that covers the sensors a little too much.
Expensive repairs? Usually unnecessary. With five simple checks, you can unlock your iPhone properly again .
```htmlUseful links
- Refurbished iPhone collection - for when replacement proves to be the best option
- iPhone accessories - protective cases that don't block Face ID
The 5 Most Common Causes of Face ID Failures
Before you panic about a faulty Face ID sensor, it's good to know that most problems are surprisingly simple to fix. In our experience at leapp, we see that about 80% of Face ID problems arise from external factors that you can resolve yourself.
1. Contamination on the TrueDepth camera
The TrueDepth camera at the top of your screen is the heart of Face ID. This advanced sensor projects thousands of invisible infrared dots onto your face to create a three-dimensional map. But even the slightest bit of dirt can disrupt this process.
Common culprits include:
- Fingerprints from holding while calling
- Makeup residue after taking selfies
- Dust buildup in the small slots around the camera
- Condensation after showering or exercising
The solution? Take a clean microfiber cloth (like the one that came with your sunglasses) and gently wipe the top of your screen. Rotate the cloth regularly to use a clean area. Avoid paper towels or tissues, as these can cause microscopic scratches.
2. Problems with screen protectors and cases
Not all protection is created equal. Cheap screen protectors from China, in particular, can block infrared sensors. This also applies to cases with raised bezels that extend slightly too far over the screen.
Simply test this by temporarily removing your case. If Face ID works, you'll know where the problem lies. In that case, invest in high-quality accessories specifically designed for your iPhone model. If in doubt, you can always consult certified retailers for advice on compatible products.
3. Software that needs an update
Apple regularly releases iOS updates that fix bugs, including those for Face ID. Neglecting these updates can lead to compatibility issues. Especially after major iOS releases (such as from iOS 16 to iOS 17), temporary issues can arise that Apple quickly fixes with smaller updates.
Check your software status via:
- Settings > General > Software Update
- Check if there are any updates available
- Make sure you have at least 50% battery or connect your charger
- Give your device 10-15 minutes for installation
4. Changes in your appearance
Face ID is constantly learning, but drastic changes can throw the system off track. Consider:
- New glasses with thick frames
- Growing or shaving a beard
- Face covering with a scarf or face mask
- Drastic make-up for a party
The technology can usually adapt within a few unlocks. If this doesn't work, resetting Face ID with your new look will help.
5. Hardware defects (rare but possible)
In less than 10% of cases, the problem is actually due to faulty hardware. Signs that this is the case include:
- Face ID stops working completely after a fall
- You're getting error messages about unavailable Face ID
- The option for Face ID has completely disappeared from your settings
- Your screen has cracks around the TrueDepth camera
Step-by-step solutions you can try right away
Step 1: The quick cleanup
Start with the basics. Turn off your iPhone and thoroughly clean the top of the screen. Pay particular attention to the notch where the camera and sensors are located. Use a slightly damp cloth (wrung out, not dripping) for stubborn dirt. Let the device dry completely before turning it back on.
Step 2: Reset Face ID without stress
Resetting Face ID takes a maximum of two minutes:
- Open Settings and tap 'Face ID & Passcode'
- Enter your access code
- Select 'Reset Face ID'
- Follow the circular movement with your head (twice)
- Test locking and unlocking immediately
Pro tip: Set up Face ID under different lighting conditions. Do it once during the day in natural light and once in the evening under artificial light. This improves recognition under all conditions.
Step 3: Adding the alternate appearance
Did you know you can add a second face scan? This is ideal if you frequently switch between looks (with/without glasses, different hairstyles). You'll find this option under "Set an Alternate Appearance" in the Face ID menu. Use this for your most unusual look.
Step 4: Check points of interest
Face ID has "Require Attention for Face ID" enabled by default. This means you have to look at your phone to unlock. This doesn't work well for some users, for example, if you have certain eye conditions. You can disable this feature, but be aware of the reduced security.
Step 5: The last resorts
Still not working with Face ID? Try these last options:
- Perform a full backup via iCloud or your computer
- Reset all settings (not your data) via General > Reset iPhone > Reset All Settings
- As a last resort, fully restore your iPhone via iTunes/Finder
When to seek professional help?
Sometimes a visit to professionals is unavoidable. Seek help if:
- You get an error message that Face ID is not available
- The problem arose immediately after water damage
- Your screen has cracks around the camera
- None of the solutions above work
A diagnosis by a certified repairer usually costs between €0 and €30. Repairs vary significantly in price, depending on the model and the extent of the damage. For an iPhone 12 or later, a Face ID repair can cost several hundred euros.
Prevention: how to prevent future problems
Prevention is better than cure. These tips will help ensure Face ID works optimally:
Maintain your camera regularly. Make it a habit to clean your screen and cameras weekly. This prevents dirt buildup that becomes increasingly difficult to remove.
Choose quality accessories. Don't skimp on screen protectors and cases. Cheap options can not only interfere with Face ID but also reduce the quality of your screen.
Update promptly. Set up automatic updates or check manually monthly. Smaller updates often contain important fixes that prevent larger problems.
Handle your device with care. The TrueDepth camera is sensitive to impact. A good protective case with raised bezels around the screen provides extra protection in case of drops.
The future of facial recognition
Apple continues to develop Face ID. Newer models work faster, more accurately, and under more conditions. The iPhone 15 series, for example, already recognizes your face from greater distances and at sharper angles. For users with older models who consistently experience issues with Face ID, upgrading to a newer (possibly refurbished) model may be a good idea.
The beauty of refurbished devices is that they're thoroughly tested, including all sensors and cameras. This way, you can be sure that Face ID works perfectly. Plus, you save significantly on the purchase price while still getting a virtually new experience.
Conclusion
Face ID problems are annoying, but usually easy to resolve. Always start with the simple solutions: cleaning, updating the software, and resetting it. In most cases, you'll be back up and running within five minutes. Professional assistance is only necessary if there's hardware damage or after all the attempts. With the right preventative measures, you can also prevent problems from arising in the first place. This keeps your iPhone experience smooth and you can continue to rely on the fast and secure unlocking that Face ID is designed for.
```Conclusion: Face ID problems are usually easy to solve
Face ID is refusing to work, but don't panic. Nine times out of ten, you can fix it with a clean cloth and five minutes of patience. Just start from the beginning: clean the camera, update the software, reset Face ID.
Is it really not working anymore after a drop or water damage? Then it's time for a reliable alternative . Because let's face it - a phone that you can't unlock isn't a phone at all. With these simple checks, you can avoid unnecessary frustration and expensive repairs.
