Why Face ID Suddenly Stops Working
Face ID isn't working anymore. Your iPhone won't recognize your face. Frustration. You're at the checkout, and Apple Pay refuses to work. Or you want to quickly open an app, but have to type in that password again. The standard solution: reset it. But here's the problem – most guides only tell you how to reset Face ID, not why it's failing. Because sometimes the problem isn't with Face ID itself.
A new screen protector could be blocking the sensors. Or you might suddenly be wearing AirPods during setup, which could cause your head to tilt slightly. Even the lighting in your room plays a role. This article takes a different approach. We'll first delve into the real causes of Face ID problems. Only then will we get to the solutions. This way, you can prevent the same problem from recurring.
Useful links
- iPhone X refurbished - first iPhone with Face ID
- iPhone cases - check compatibility with Face ID
- iPad collection - models with Face ID support
The Real Causes Behind Face ID Problems
Before resetting Face ID, it's wise to first understand what exactly is going wrong. Most problems aren't caused by a faulty sensor, but by external factors that are easy to fix.
Physical blocks
The TrueDepth camera at the top of your screen needs an unobstructed view. A new screen protector can block the infrared sensors, especially if it's not installed correctly. A dirty screen or dust on the camera also interferes with its operation. Even a phone case that slightly overlaps the top of the screen can cause problems.
Changes to your face
Face ID is getting better at learning your face, but major changes can cause confusion. Consider:
- A new pair of glasses or sunglasses
- Wearing a face mask (older iOS versions)
- A drastically different haircut or beard
- Makeup you don't normally wear
- Facial injuries or swelling
Environmental factors
Face ID's infrared technology normally works in the dark, but extreme lighting conditions can cause problems. Direct sunlight on the sensor or a completely dark room with strong infrared light (such as from security cameras) can disrupt recognition.
Symptoms that indicate Face ID problems
Do you recognize any of these situations? Then it's time for action:
- Your iPhone is increasingly asking for your password
- Apple Pay refuses service at the checkout
- Apps that normally open with Face ID now ask for a code
- The message "Face ID is not available" appears frequently
- It takes an abnormally long time for your face to be recognized
Solutions without resetting
Before you completely reset Face ID, try these quick fixes first:
1. Clean the TrueDepth camera
Use a soft, lint-free cloth (such as a microfiber cloth) to clean the top of your screen. Pay particular attention to the area around the notch or dynamic island. Avoid harsh cleaning products.
2. Remove or replace your screen protector
Temporarily remove your screen protector to test if this is the problem. If Face ID is working again, you'll need to buy a high-quality screen protector specifically designed for Face ID.
3. Check your case
Some cases, especially rugged ones, can block the sensors. Test without a case or choose a model that's compatible with all iPhone features.
4. Update your software
Go to Settings > General > Software Update. Apple regularly fixes Face ID bugs through iOS updates. Always install the latest version for optimal performance.
Permanently reset Face ID
If the above solutions don't work, it's time for a complete reset. Follow these steps:
Step 1: Disable Face ID
Go to Settings > Face ID & Passcode. Enter your passcode. Tap "Reset Face ID" at the bottom of the menu.
Step 2: Prepare for new scan
Provide the right conditions:
- Choose a room with normal lighting (not too bright, not too dark)
- Temporarily remove accessories such as caps or sunglasses
- Hold your iPhone at a natural distance (25-50 cm from your face)
- Make sure your face is fully visible
Step 3: Reset Face ID
Tap "Set up Face ID" and follow the instructions. The device will ask you to slowly move your head in a circle twice. Do this slowly and completely, so that all angles of your face are captured.
Step 4: Add Alternative Appearance
After the first scan, you can set an "Alternative Appearance." This is useful if you regularly wear glasses or your appearance varies. It increases the chance that Face ID will always recognize you.
Tips to prevent Face ID problems
With these preventive measures you can avoid future frustrations:
Regular maintenance
Clean the top of your screen weekly. This prevents dirt buildup and improves not only Face ID but also the selfie camera quality.
Conscious choice of accessories
Only buy screen protectors and cases from reputable brands that explicitly mention Face ID compatibility. Cheap alternatives can be expensive if they interfere with your facial recognition.
Gradual changes
Face ID adapts to gradual changes in your face. But for a drastic change (like shaving off a full beard), it's best to update your alternative appearance.
Keeping software up to date
Enable automatic updates in Settings > General > Software Update > Automatic Updates. This way, you'll immediately benefit from improvements and security updates.
When to go to the Apple Store?
Sometimes the problem lies deeper. Go to an Apple Store or authorized repair shop if:
- Face ID not working after a fall or water damage
- You get the message "Face ID is disabled" for no reason
- The problem persists after a complete factory reset
- The TrueDepth camera is giving errors with other apps
Conclusion
Face ID problems are usually easy to resolve without immediately resetting everything. Start by checking for physical blocks and software updates. Only if these quick fixes don't work should you resort to a complete reset. By taking the right precautions and performing regular maintenance, you can prevent most problems. This way, this handy technology continues to do what it's meant to do: make your life easier.
Getting Face ID working again
Face ID problems are annoying, but usually easy to fix. First, check that your screen protector or case isn't blocking the sensors and clean the camera. If that doesn't work, resetting it often helps. It's important to set up Face ID correctly beforehand and clean your screen regularly.
If the problems persist despite all the tips, there's probably a hardware defect in your iPhone , and it's best to take it to a repair shop. With the right approach, your facial recognition will soon be working smoothly again.
