Leapp Customer Service: These are the frequently asked questions
For almost 10 years we have been the specialist in refurbishment. As a pioneer we have grown from a Dutch startup to a market leader in the field of refurbishment in a few years.
In this support portal you can find all the information, we link you directly to the answers to the questions that we often receive at our customer service.
Order at leapp
- What are the product conditions?
- Can I also order on account for business purposes from Leapp?
- How can I order and pay at leapp? Where is my order?
- Can I exchange or return my purchase? Where is my return?
- What are Leapp's no hassle guarantee terms and where is my order?
Orientation questions
- Refurbished: Why buy refurbished? | What is refubishment? | Why is refurbished cheaper? | refurbished quality mark | Refurbished site
- Reviews
- Which device to choose? iPad | MacBook
- What should I pay attention to when buying a MacBook ?
- iPhone: 5G | Which SIM card fits | SIM-only | dual sim
- iPad: 4G or 4G+Wifi? | for seniors | business use | indispensable in the household
- Macbook: from Windows to Mac | for students
- iMac: Is an iMac right for me?
- How much RAM do I need? iPad | Macbook
- How much storage do I need? iPhone | Macbook
- What's the latest? iPad | Apple Watch | iPhone
- Which devices will be supported in 2024?
Product comparisons
- Overview of all generations of iPads | iPhone | Macbook | iMac | Apple Watch
- iPhone: 7 vs 8 | X vs 8 | X vs XS | X vs XR | 8 vs XS | SE vs XR | 11 vs XS | XS vs XR | 11 vs XR | 11 vs 12 vs 13 | 11 vs 12 | 11 Pro vs 12 Pro | 11 vs 11 Pro | 12 vs SE 2020 | 12 vs 12 Pro | 12 vs 13 | 12 Pro vs 12 Pro Max | 13 vs 13 Pro | 13 vs 14 | 5 best iPhones
- Macbook: Pro vs Air | iPad vs Air | With vs without Touch Bar
- iPad: Air vs Pro | iPad 2020 vs 2021 | iPad 2017 vs 2018 vs Air vs Air 2 | iPad WiFi only vs 4G
- Watch: 6 vs 7 | 7 vs 8 | 8 vs SE |
- Processor iPhone | MacBook | iPad
- Glass: iPhone | MacBook
- Display: iPhone | MacBook | iPad
- Camera: iPhone
- Battery life: iPhone | iPad
- Keyboards: iPad
- Screen diameter: iPhone | iPad | MacBook | Apple Watch | iMac
- Dimensions: iPhone
- Connectivity: Apple Watch
How-to's
At Leapp we have written a lot of texts to help you get started with your new device:
- Download Apps: iPhone | iPad |
- Latest update: MacOS | iOS | iPadOS | WatchOS
- Transfer WhatsApp from Android to iPhone
- Icloud:What is iCloud? | Set Up | Remove | iCloud Storage | Buy iCloud Storage | Delete Apple ID
- What type do I have? iPad | iPhone | MacBook | Watch
- Best Type to Buy iPhone | Macbook | i Pad | Watch
- Lookup Type: iPad | iPhone | MacBook | Watch
- Backup: iPhone or iPad | MacBook
- Update: MacBook | iPad | Watch | iPhone
- Charging: Magsafe | iPhone | MacBook | USB-C
- Cleaning: iPhone | MacBook keyboard | MacBook screen | AirPods
- User Guide: iPhone | iPad | MacBook and iMac | Watch | Apple TV
- Reset: iPad | iPhone | MacBook | Apple Watch
- Clean up device: MacBook | iPhone | iPad
- Screenshot: iPhone | MacBook | Watch | iPad | Windows | Samsung
- What is Face ID | Touch ID | Night shift | DarkMode | Slow motion video | Find my iPhone | iMovie | Facetime | AirTag | AppleTV | Air play | Safari | App store | iTunes | CarPlay |Apple Music | iForgot | IFTTT
- How to: Share calendars | Screen time | Apple pay | save passwords | find serial number / IMEI number | Macbook serial number | remove Find my iPhone | Unlock SIM card | Airdrop | Unlock SIM card
- Apple Watch: Fall detection | why needed | Fitness app | WhatsApp | pair iPhone | reset
- iPhone features: tap on the back | block phone numbers | Block SMS |anonymous calling | Wi-Fi assistance | NFC | Share Wi-Fi | Energy saving mode | Unlock SIM card | most beautiful photos | edit photos | Silent mode | Do not disturb | Scan | Delete cookies | record phone call | WhatsApp | Set up Apple Pay | change passcode
- iPad features: Apple pencil | second screen | Turn it into a MacBook | Set up Apple Pay
- Clean up iPhone home screen |
- Set wallpaper iPhone | iPad | MacBook | Watch
- Macbook: Copy paste | euro sign | WhatsApp | force quit | maintain
- Cleaning up: Macbook | iPhone | iPad
- Lifespan: Macbook | iPhone | iPad
- Take screenshot: MacBook | iPhone | iPad | Apple Watch
- How to Record Screen: Macbook | iPhone | iPad | Samsung
- Find device: Airpods | MacBook | iPhone | Air tag
- Battery Health: MacBook | iPhone | iPad
- Energy saving mode: iPhone & iPad
- Storage full: iPhone | MacBook | iPad | Buy iCloud storage
- Not available: iPhone | iPad
- Trade in: verkopen.leapp.nl | Ipad | iPhone | iMac | MacBook | Apple Trade in
Real problems
- My device is not charging! iPhone | iPad | Apple Watch | MacBook
- My device is not fully charging: iPhone | iPad | MacBook | Apple Watch
- My device got wet: iPhone | MacBook | iPad
- Restart: iPhone | MacBook | iPad | Watch
- My device is getting warm: iPhone | iPad | Macbook
- My device is not working: My device will not turn on | iPhone | Macbook will not turn on
- Freezes: MacBook | iPad | iPhone | Watch
- Why is my device slow? Macbook | iPad | iPhone | Watch
- My device is lost: iPhone | Airpod | MacBook |find my app
- iPhone Problems: Water Damage | Touchscreen | Battery Notification |iPhone Locked | Battery Problems | Face ID Not Working
- How can I register my device for repair?
- Repairs: iPhone | iMac | MacBook | iPad
- Battery Replacement: MacBook | iPhone | iPad
- screen replacement: iPhone | MacBook | Watch | iPad | Apple Watch
- not working: Airdrop | Face ID | Touchscreen
Contact Leapp customer service
Still not helped? Send an email to klantenservice@leapp.nl, we will get back to you within 24 hours (on working days)!
Prefer to call? Of course you can! Our customer service is ready to help you on 085 000 3156, every working day from 9:00-17:00. We look forward to serving you!