Return form

Thank you, you have successfully registered your device.

We'll get to work for you! You will receive an email the next business day with the information to send the device.

Please note : Because the sender may be unknown to your mailbox, the email may end up in your spam folder.

🚨 PS) One more thing:

Important 1:
We mentioned it before, but if upon receipt it is found that there is fall, impact, pressure and/or moisture damage to the device, we will unfortunately not be able to process the request for repair or return. In this case, we will contact you. The warranty conditions can be found here .

Important 2:
For an iPhone or iPad, 'Find My iPhone' (FMI) / 'Find my iPhone' must be turned off before you send the device in. If FMI is still active, we cannot register your device for repair. You can do this by following these steps:

1. Go to the 'Settings' app
2. Select 'iCloud' and then 'Find My'
3. Then tap the slider next to 'Find My iPhone'

Frequently Asked Questions

How long does a repair take?

Of course you don't want to miss your device for too long. We do our best to return your device to you repaired as soon as possible. The average repair time is 2-3 weeks.

Do I pay the shipping costs for a return or repair myself?

Yes. When you send your device to us for repair, the shipping costs are for yourself. We will pay the costs for returning it.
If you return your purchase within 14 days (cooling-off period), the costs will also be for yourself.

Are there any costs associated with the repair?

If your device is defective within warranty, there are no costs for the repair.
If the device is damaged by a fall, impact or moisture, the full repair costs for yourself. After receiving the device, but prior to the repair, you will receive a quote with the costs to have the device repaired. If you agree to these costs, the repair will be continued after payment. If you do not agree, research costs will be charged before we return the device to you. For an iPhone or iPad this is EUR 30, for a MacBook or iMac this is EUR 60.

Why do I need to remove Find my iPhone (FMI) before sending in the device?

For an iPhone or iPad, FMI must be removed before you send the device. If FMI is still active, we cannot register your device for repair.

I have Harmony insurance, where can I take the device for repair?

Does your device have fall, impact or moisture damage and you have insured the device with Harmony? Then contact Harmony first. They will let you know how you can submit your device for repair.
If your device is defective, but not damaged, you can register your device directly with Leapp.